Client Welcome Guide
I’m thrilled to have you as a client.
Below please find a bunch of valuable information about contacting me. Don’t worry about saving this page you can find a link in my email signature any time you need it “Book a Phone Call with me: Click Here”
Important Contact Methods
- Website Emergency Click Here
- Make an appointment
- Email: moc.jj2kool@rot
- Call: 772-778-9797
Regular Studio Hours
- 8a – 5p Monday to Thursday
- 8a – 12p on Fridays.
- Email correspondence is generally at 8a, 11a and 4p.
Let's Connect
Phone Calls & Zoom Meetings
Phone/Zoom meetings can be booked through my calendar below. Calls are generally billed as hourly work in 15-minute increments.
Having A Website Emergency Click Here
My Site Is Down
The first thing to check is whether it’s just you or everyone. Go to https://downforeveryoneorjustme.com/ and find out. If the site says it’s just you, then it’s probably related to your computer or internet connection. A good restart can do wonders.
If your site is down and you’re on our Website Care Program, then we already know and are working to resolve the issue as quickly as possible.
If you are NOT on our Website Care Program you should reach out to your host to resolve the issue.
Submitting An Error Report
Somethings not working as expected?
I need you to be quite specific regarding the problem.
Whenever reporting an error with your website, make sure to include ALL of the following:
- URL where the error is occurring
- Set of steps needed to reproduce the error
- Browser used
- Device & Operating System used
- Where on the page the error is (screen capture is great here)
- A brief description of the error
- What you expected to have happened
Requesting a change
Whenever requesting a change to a website, make sure to include ALL of the following:
- URL where you want the change to happen (if it is a new URL to be created, specify what you want it to be)
- Where on the page the change should be made (please be as clear and specific as you can)
- Exactly what you want to be done
- Any images and text needed
- Whether you want to see the page as a draft before edits go live
Send Requests to:
moc.jj2kool@rot
New Plugins Appearing On Your Site
You will most likely be receiving some new plugins on your site, from time to time. We do this to keep your site running fast and secure.
Website Care Program
Website Care Program members receive priority support. If you aren’t an existing Website Care Program member yet, follow the link below to learn more.
Logins, Passwords & Lockouts
If you are looking for the username and password to your site you most likely received a Website Owners Manual from us. The WOM contains your username and password along with lots of other valuable information.
All websites have security installed; this means if you can’t log in correctly on your first two attempts, stop trying. You’ll get locked out of the site if you keep trying. If you can’t get your password right, then use the Lost Password link to get a new password. Also, remember, passwords must be STRONG (long and complex); you should be using a password utility like LastPass to store your passwords so you don’t have to remember them, and you can have a different one for each service you use on the web.
Don’t send passwords & logins in an email, for your protection please use: https://onetimesecret.com/
Pro Tip: it’s a one-time use, so if you test the link, it won’t work for me (yep, it’s happened a time or two).
Google Analytics & Search Console
If you want to share your Google Analytics or Search Console with us so that we can look at something specific for you, please share access with us using tor’s email address